Organisation: Business Training Works, Inc.
Category: Business Writing
Description: Email Etiquette and Business Writing – Good Behavior Online
Program Overview
When information needs to be disseminated quickly, there’s no better way than by email. Unfortunately, with the benefit of speed come some problems that aren’t always predictable unless employees are forewarned. This course is designed to help employees know the appropriate use of the Internet while at work as well as behaviors they must vigorously avoid.
Program Objectives
At the program’s conclusion, participants should be able to:
Explain instances when sending email is necessary and appropriate.
Identify occasions when sending or retrieving email is unacceptable.
Understand items they should never send electronically from their workplace.
Create an email subject line that accurately describes the content of the message.
State and avoid 12 of the most common mistakes people make in business writing.
Consider the visual components that enhance an email message and make for easy reading.
Determine who should and should not receive copies of emails.
Know what to do when emails misfire and reach the wrong people.
Develop a personal action plan to improve their email skills at work.
Price: NA
Contact:
Business Training Works, Inc.
9015 Katie Court
Port Tobacco, MD 20677
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